Transportation & Aviation
ARAMARK has been serving the rental car and aviation industries with pride for upwards of 20 years. In that time, we have earned and maintained business from a host of major rental car agencies and airlines as a result of our superb front-line leadership and exceptional hourly employees, efficient and effective work processes, and unrivaled safety program.
Rental Car Services
While ARAMARK’s primary responsibility in servicing rental car agencies is to transport rental cars through the various stages of the make-ready process to prepare them for the next rental, we provide a multitude of services beyond transport, including car and shuttle bus cleaning, facility cleaning, car detailing, lot attendants, new and deleted car prep, and turnback distribution.
The major considerations for these services are cost and performance. Agencies that self-perform these services know that employee turnover and scheduling can wreak havoc on their bottom line. ARAMARK allows rental car agencies to concentrate on their core function — renting cars — by providing legal and safe drivers who receive unparalleled training and support to perform to their best abilities.
We reduce turnover by providing comprehensive hands-on training for all new employees, matching each new team member with a mentor, and performing daily observations and regular drive-alongs to ensure best practices. By having a dedicated manager on site at every location, we can ensure that our teams operate in a productive manner and are treated well at all times. Managers also hold regular team safety meetings, establish site safety committees, and perform five-way analyses of every safety incident. The many frontline managers who started as hourly employees are a testament to ARAMARK’s ability to nurture and mentor staff to perform to their highest level.
We further drive down our clients’ costs by working on a transaction basis, which means that ARAMARK assumes the risk of potentially having too many employees and not enough cars on site. The flow of work in the rental car industry is consistently variable from week to week and even during the course of a single day due to unforeseen events that result in rental changes. ARAMARK works hard to balance staffing levels with vehicle inventory, resulting in significant cost savings for our clients.
Aviation Services
In a highly competitive industry like the airline industry, ARAMARK must perform at maximum levels not only to earn new business but also to keep our existing customers satisfied. As a result of the breadth and quality of our services in this industry, our responsiveness to our clients’ needs, and our ability to call on expert resources in other lines of our business, we continue to meet the needs of air carriers throughout the world.
We offer exceptional expertise in providing the following services for the airline industry:
- Aircraft cabin cleaning
- Aircraft de-icing services
- Airline lounge matrons/bartenders
- Cargo warehousing
- Lavatory servicing
- Passenger gate agents
- Potable water servicing
- Ramp handling
- Skycap service
- Terminal janitorial services
- Wheelchair assistance
In the aviation service industry, it is critical that ARAMARK become “invisible” to those we work with and serve. Our enthusiastic and experienced employees blend transparently with our clients’ teams and are vital to our success in this industry. We offer specialized technical training and leadership programs that enable our entire team to provide exemplary service every day.
Protecting our clients’ assets is also a critical factor in our success. It’s one of the reasons why we make safety an absolute priority at ARAMARK, with ongoing safety promotion and training and a culture in which rewarding safe behavior drives more safe behavior.
We are proud to be recognized as an OSHA Voluntary Protection Program (VPP) partner with one our major clients at one of their major hubs. For the same airline, we’ve also twice been awarded the Triple Crown, which is the airline’s highest internal corporate safety and operational excellence award. By providing exemplary service with well-trained and dedicated employees, we allow our clients to concentrate on making sure their customers reach their destinations on time and have the best possible experience during their travel.