Providing efficient and cost-effective facility management at remote or dispersed locations can be challenging. Through our Distributed Asset Services, ARAMARK has the unique ability to provide comprehensive facility management for small, geographically dispersed facilities with the same consistent standards and quality of service that we provide to larger sites that have full-time facility management on staff.
We partner with ServiceChannel, one of the industry’s leading technology solutions providers, to enable best-in-class automated services that facilitate communication, collaboration, and control. By providing an easier and more convenient way for your remote staff to make service requests, they experience fewer daily distractions. The benefits for your business are lower costs, more standardized results, increased compliance, and improved risk management.
Our program incorporates a virtual network of local and regional service providers who serve as an extension of our facility services team and work together seamlessly to meet your end-to-end facility needs. Vendor quality is assured by:
- Comprehensive enrollment process: We hand-select our vendors on the basis of rigorous criteria and monitor them consistently for risk management and regulatory compliance.
- Accurate vendor matching: Because we understand the geographic reach and specific expertise of our vendors, we are able to match work assignments accurately and reliably to your needs.
- Vendor performance tracking: We regularly monitor the performance of our supplier network to continuously improve execution of our services.
Automated Service Management
We provide a singular collaborative online platform where clients can procure, manage, and pay for maintenance, repair, and construction services. With a full-service call center and Web-based dashboard available 24/7, we give you a unified, real-time view of facility maintenance transactions across all locations, trades, and contractors.
We develop customized business logic for each client to route individual calls to the right expert for the specific situation as well as custom program management and analysis. Our automated system enables us to manage our portfolio of locations in several ways:
- Business process automation according to predefined parameters eases workflow, enhances service, and minimizes costs.
- Training and implementation support ensure that you have a thorough understanding of the system and the depth of information available to your team.
- Transaction management with expert oversight offers checks and balances help to manage performance and validate billing accuracy.
- Automated invoicing and remittance reduces billing error disputes and decreases your administrative costs.
- Recurring service, preventive care, and on-demand service ensure that your valued assets receive proper upkeep.
Performance and Financial Management
Our Distributed Asset Services solution provides a robust, balanced reporting capability that enables continuous improvement and simplifies financial reporting with:
- Customized analysis of your results
- Event-driven alerts about developing issues
- Regular performance reviews of service suppliers
- Quick, easy access to data to streamline information gathering
- Integration of financial data with your back-end system
- A seamless billing process that generates a single consolidated invoice