Tight margins, increasing costs and marketplace requirements demand improved performance and quality. One of ARAMARK’s strengths is our ability to improve manufacturing asset maintenance and sanitation efficiency and effectiveness for our clients, thereby reducing their costs, increasing their profitability, and enabling competitiveness.
Tight margins, increasing costs and marketplace requirements demand improved performance and quality.
The ARAMARK Performance Improvement Team’s (PIT) purpose is threefold: to provide you with the expertise needed to evaluate their facility and production line maintenance and sanitation operations against your maintenance and sanitation vision, while measuring performance against industry best practices; to develop economical and actionable plans to close gaps; and last, to provide skilled resources to assist with gap closure and culture change.
The PIT approach evaluates key aspects of your business, including operations and maintenance, and sanitation services. Our objective, metrics-driven approach reduces a complex set of variables into structured layers to provide insight into your facility’s strengths and weaknesses. By incorporating Equipment Reliability, Lean, Six Sigma, Environmental Health & Safety, and Sustainability perspectives — each of which ultimately affects your bottom line — we can provide you with opportunities to optimize cost, quality, and reliability outcomes related to production and assets/processes. We take into account potential “hard” and “soft” barrier issues that can affect your organization’s ability to achieve sustainable change, including business processes, technology applications, work rules of collective bargaining unit agreements, an organizational culture resistance.
Providing You Expertise
The PIT team is comprised of maintenance, sanitation, and problem-solving experts who have significant experience in manufacturing settings and a wide variety of industries. This vast wealth of knowledge and understanding enables the PIT team to provide you with unique perspectives on how to solve problems, improve throughput and reduce operating expenses.
Experience: 240+ years combined Facilities, Operations, Maintenance, Quality, Cleaning, & Safety Management
Sectors: Industrial, Manufacturing, Commercial, & Government
Industries: Food Processing, Aerospace, Automotive, High Tech, Information Services, Pharmaceuticals, Consumer Products
Work & Asset Management
Environmental Health & Safety
CMRP – Certified Maintenance & Reliability Professionals (SMRP)
CLSSBB – Lean Six Sigma Black Belts
CSSGB - Six Sigma Green Belts
CPIM – Certified Production and Inventory Control Managers (APICS)
Improving your Processes and Solving the Right Problems
ARAMARK utilizes a combination of problem solving techniques in a holistic manner that optimizes your entire operation and not just individual processes. Problem solving is approached using Theory of Constraints (TOC), Lean, and Six Sigma.
Prioritized and focused problem solving using Theory of Constraints, Lean, & Six Sigma tools
TOC is a methodology used to determine the constraints that are limiting the success of your maintenance operation. Without a good understanding of constraints that are hampering their businesses, companies often expend significant effort on improving the wrong policies, processes, or systems.
In fact, optimizing a process that is not constraining will not improve your overall operation. Instead it will divert resources and produce unneeded additional costs. TOC provides a high-level prioritization approach to pursuing improvements. In conjunction with TOC, Lean tools are utilized to reduce and eliminate waste and improve cycle times, while Six Sigma tools are applied to reduce defects and process variation.
Phased Approach to Performance Improvement
The ARAMARK Performance Improvement Team uses a phased approach is tailored to your company’s unique situation. We work with your company team to identify, clarify and prioritize issues, determine root causes to nagging problems and provide solutions. We then develop a prioritized action plan, including a change management plan, and work with your team or to implement changes.
PHASE 1 — BEST PRACTICE GAP ANALYSIS: The objective of the Gap Analysis is to provide an unbiased assessment of your company’s processes, which allows you to focus on the opportunities offering the greatest improvement.Processes and practices evaluated:
- Asset maintenance
- Work management
- Quality programs
- Energy management
- Waste Opportunity Analysis
- Safety programs
- Workplace Organization (5S)
- Training programs
The analysis provides clients with a macro gap assessment report between actual and potential performance through facility walkthroughs and observations, interview with key stakeholders, and evaluation of available data. This 2-3 day high-level examination compares the facility’s performance using reference data from both public sources and ARAMARK’s knowledge-base of best practices across a range of industries. The output of this phase is an assessment report that presents insight into a client’s facilities strengths, weaknesses, and opportunities for improvement and provides a “you are here” perspective against the industry.
- PHASE 2—BUSINESS CASE ANALYSIS: The multi-week micro-level analysis takes a closer look at the identified gaps noted in Phase I, which are then either eliminated or validated through a deeper dive into work processes and associated data. Client opportunities are prioritized, cost/benefit analyses performed, risks identified, and project plans are developed to supply the “roadmap to performance improvement.”
- PHASE 3—IMPLEMENTATION AND TRANSITION SERVICES: Upon completion of the business case analysis, clients have several options: They can elect to self-implement their plan, solicit competitive pricing from other companies to implement the plan, or engage ARAMARK, ranging from supplemental assistance to permanent management to managed service or outsourced contracts. In Phase III, clients “begin the journey” to performance improvement by effectively implementing the Phase II plan.
- Typical Phase III projects:
- Defect prevention and reduction, waste minimization and reduction
- Productivity & cost efficiencies employing Lean and Six Sigma
- Work management, planning and scheduling process development
- Asset/equipment maintenance program development
- Quality system improvements for meeting certification or audit requirements for BRC and AIB
- CMMS system implementation support
- MRO optimization
- Maintenance and sanitation workforce training and development
- Work process and instructions development and documentation