ARAMARK’s strategic operational platform, known as Operational Excellence, translates our clients’ needs and expectations into consistently superior results. We use the OpX formula for all of our Facility Services clients, from accounting firms and insurance companies to aircraft and high-tech manufacturers.
The OpX Philosophy
Our commitment to OpX is expressed in the way we:
- Protect our people, the environment, and our clients’ assets
- Build teams and empower our workforce to focus on customer needs
- Develop a learning organization through problem solving and continuous process improvement
The OpX Program
The cornerstone of our OpX program is an ARAMARK Quality Management System (AQMS) that eliminates process variation and links our performance to our customer’s specific needs and requirements. The core elements of AQMS are:
- A business operating system that describes the organization and management of our business from a holistic perspective
- The “plan, do, check, and improve” methodology, which delivers and supports services to our customers and drives continuous improvement
The OpX Promise
Two complementary OpX teams work to develop and deliver customized solutions. The Program Development team develops processes, work instructions, tools, and metrics that enable the delivery of safe, healthy, efficient, and reliable work environments that achieve our clients’ goals. By instilling a process approach that translates leadership strategies into service delivery outcomes, the Program Development team empowers ARAMARK to achieve stellar performance results and long-term success. We deliver:
- Quality systems
- Standards & best practices
- Metrics & measurements
- Assessments & audits
- Training & development
- Analysis & problem solving
- Field technical support
The Solutions Design team employs OpX program standards to design facility management solutions in which client insights, needs, and requirements are gathered and analyzed to develop detailed plans. Incorporating client input into our proposals allows solutions designers to create a management approach and technical blueprints that establish key milestones and achieve client objectives. We provide:
- Business development support
- Solution design
- Estimating & pricing
- Proposal development
- Risk management planning
- Transition management
- Implementation support